EYEfi Cloud Connect - User Help

User sign up

  1. Enter your work email address and choose a password to create a user account.

2. Once logged in, you can then create your Organisation entering the appropriate details, and assign yourself to a Reseller from whom you wish to order your EYEfi Cloud Connect camera licenses/subscriptions.

@Ben Dunne We need the screen shots for this part of the process to include here and so I can provide the appropriate wording for the sign-up process. Things like the camera activation using the QR code/button etc

Add camera(s)

Once logged in, a user can add cameras to their account (if licenses have been purchased and allocated by the nominated Reseller).

  1. Click on > Cameras > Add device.

2. You will then be prompted to enter in the appropriate information to add the camera details. Enter the Camera Name, Serial Number (by scanning the QR code that came with the camera), OAK (on the silver sticker that came with the camera), enter a location and the user name/password for the camera.

@Ben Dunne I will need your input here to complete this description according to the agreed process with David/Axis.

3. Once completed, click on > Add new device.

@Simon Langdon the camera location says Pimpama QLD yet the city says San Francisco. This needs to be changed

Camera(s) Home

As users add cameras to their organisation, they will appear in the Camera(s) Home main page view (below).

From here, you can:

  •  Access camera Recordings, Groups or Notifications

  • Add device

  • Refresh the screen

  • Change the Display configuration/matrix

  • Find/search for a camera (using camera name)

  • Change your Profile/user account details, and change other global parameters for example dark/light mode

Profile/User Account

Clicking on the >User Account (avatar) in the top right corner of the Camera(s) Home view, provides you with access to:

  • Profile settings

  • Dark/light theme

  • Configuration settings

  • Help Center (to access the file you are reading now)

  • Report a problem

  • Sign out

Profile Settings

Profile settings view provides access to several key parameters for the given user and the organisation to which they belong. Some features here will only be visible to Administrator Users, where indicated.

  • General Information

  • Account Details

  • Billable Subscriptions

  • Devices and Storage

  • Users and Permissions

  • Resellers/System Integrators (Distributor Administrators)

  • Reports and Analytics (Administrators)

Groups Home

 The Groups Home view provides users with an opportunity to create logical “Groups” (logical entities) to which cameras can be added and associated together. These groups are designed to easily associate cameras together, in any way the user wishes to; such as by geographical location (eg. Abbotsford Head Office), camera position (eg. All Entry Doors, Parking Lot etc). A camera can also be a member of multiple groups.

 Once groups are created, the user can then use simply click on a group name in the main Camera(s) Home view or Groups Home view to easily navigate and display camera images.

To create a new group, simply click Groups > Create new group, then:

  1.  Enter a group name when prompted (eg. All Front Doors)

  2. Click and drag any cameras out of the camera list, and drop the camera into the group

  3. Return to the Groups Home or Camera(s) Home to easily navigate and view images within the new groups.

Recordings Home

The Recordings Home view allows the user to view recordings associated with Motion Detection events associated with a particular camera.

The user can select the relevant camera from the matrix view or from the camera list, or filter this by clicking on the group names.

Recording events can be filtered further and/or searched for by using the calendar. Clicking on a particular month will show all available recordings for that month, or, by entering in a specific date to show all recordings for that particular day.

Camera List

The camera list view shows a list of all available cameras, and provides four different tabs for quick access to information pertaining to a selected camera.

 Clicking on a particular camera in the list and then the > Details tab will provide key information relating the selected camera. Video recordings for a particular camera are stored locally on the camera (SD Card) and overwritten when the storage capacity is reached. However, the user can select the > Sync device recordings checkbox, and if cloud storage has been included in the EYEfi Cloud Connect subscription plan, then recordings will also be synced to the cloud and stored for a longer period until the cloud storage capacity has been reached.

Clicking on the > Live Camera tab will show the live video feed from the selected camera, as follows.

Clicking on the > Notifications tab will show all motion event notifications from the selected camera. Clicking on an individual notification in the list will then provide the associated video and details relating to that event, as follows.

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